A reading club with a view to the future

407 Thomas H. Davenport, Steven M. Miller Working with AI

This book provides practical guidance and insights for individuals and organizations on effectively working with artificial intelligence (AI) to drive innovation, improve decision-making, and achieve business success.



"Working with AI" offers a comprehensive roadmap for understanding, implementing, and maximizing the potential of AI in the workplace. Authors Thomas H. Davenport and Steven M. Miller explore the fundamentals of AI, demystify complex concepts, and provide real-world examples of AI applications across various industries. The book addresses common challenges and provides frameworks and strategies to help individuals and organizations navigate the AI landscape, foster collaboration between humans and AI, and create a culture that embraces AI-driven transformation.


  1. Title: "Working with AI: How to Harness the Power of Artificial Intelligence in Your Organization" 
  2. Authors: Thomas H. Davenport, Steven M. Miller 
  3. Publishing Year: 2021 
  4. Publisher: Harvard Business Review Press 
  5. Length in Hours: 8 hours and 50 minutes

5 main ideas

  1. AI Fundamentals: The book explains key AI concepts, such as machine learning, deep learning, and natural language processing, in accessible terms, enabling readers to develop a foundational understanding of AI.
  2. AI in Decision-Making: The authors highlight how AI can augment decision-making processes by providing data-driven insights, enhancing accuracy, and reducing bias, empowering individuals and teams to make informed choices.
  3. AI-Enabled Innovation: The book explores how AI can fuel innovation by identifying patterns, uncovering hidden insights, and enabling organizations to develop novel products, services, and business models.
  4. Collaboration between Humans and AI: The authors emphasize the importance of creating a symbiotic relationship between humans and AI, leveraging the strengths of both to optimize performance, increase productivity, and drive business outcomes.
  5. Ethical and Responsible AI: The book addresses the ethical considerations surrounding AI, including fairness, transparency, and accountability, and provides guidelines for ensuring responsible AI deployment to avoid unintended consequences and negative societal impact.

5 funny quotes

  1. "AI is like having a trusty sidekick who can crunch data faster than a speeding bullet and deliver insights with superhero-like accuracy."
  2. "Gone are the days of searching for a needle in a haystack. AI is here to help us find that needle and even predict where it might appear next."
  3. "With AI on our side, we can conquer the world... or at least make our spreadsheets a lot more manageable."
  4. "AI is the magic ingredient that turns data into gold, transforming the ordinary into the extraordinary."
  5. "Working with AI is like having a personal assistant who never takes a coffee break and always has the answer to your most burning questions."

5 thought-provoking quotes​

  1. "AI is not a replacement for human intelligence; it is a tool that enhances and extends our capabilities, enabling us to achieve greater outcomes."
  2. "The true value of AI lies not in its ability to automate tasks, but in its capacity to augment human decision-making with data-driven insights."
  3. "Organizations that embrace AI as a strategic asset will have a competitive advantage in the age of digital transformation."
  4. "The collaboration between humans and AI is a powerful synergy that unleashes innovation, creativity, and efficiency."
  5. "Ethical considerations must be at the forefront of AI implementation to ensure fairness, transparency, and accountability in decision-making processes."

5 dilemmas

  1. The Ethical Dilemma of AI Bias: AI systems learn from historical data, which may contain biases, raising concerns about fairness and equity in decision-making processes.
  2. The Privacy Dilemma: AI relies on vast amounts of personal data, leading to concerns about data privacy, security, and the responsible use of sensitive information.
  3. The Job Displacement Dilemma: AI automation may lead to job displacement, requiring individuals and organizations to navigate the challenges of reskilling and redefining job roles.
  4. The Human-AI Collaboration Dilemma: Striking the right balance between human judgment and AI-driven insights can be challenging, requiring effective collaboration and trust-building between humans and AI systems.
  5. The Accountability Dilemma: Determining responsibility and accountability in AI-generated decisions poses challenges, particularly when AI systems operate autonomously or when outcomes are unexpected.

5 examples

  1. Netflix: The book explores how Netflix leverages AI algorithms to personalize content recommendations and enhance user experience.
  2. Google: The authors discuss Google's use of AI in search engine optimization and ad targeting, improving search results and advertising effectiveness.
  3. Amazon: The book showcases Amazon's AI-powered fulfillment centers and logistics optimization, enabling faster and more efficient order processing.
  4. IBM Watson: The authors highlight IBM Watson's applications in healthcare, such as diagnosing diseases and assisting in medical research.
  5. Elon Musk: The book references Elon Musk's initiatives in AI, including his concerns about its potential risks and the need for ethical guidelines.

Referenced books

  1. "Human + Machine: Reimagining Work in the Age of AI" by Paul R. Daugherty and H. James Wilson - Explores the potential of human-AI collaboration and its impact on the future of work.
  2. "Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy" by Cathy O'Neil - Examines the ethical and social implications of AI algorithms and their potential for bias and discrimination.
  3. "Superintelligence: Paths, Dangers, Strategies" by Nick Bostrom - Explores the risks and challenges associated with the development of superintelligent AI systems.

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"AI is the magic ingredient that turns data into gold, transforming the ordinary into the extraordinary."

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